FAQ

Yes, we are! Windells Carpet Care is a locally owned and family-operated business based right here in Southern Indiana. Unlike large national franchises, we aren’t managed by a distant corporate office. When you call us, you’re speaking with neighbors who care about the local community.

Because we are a family-owned business in Kentuckiana, our reputation is built on every single job we do. We take immense pride in providing personalized service to our friends and neighbors in Clarksville, Jeffersonville, Sellersburg, Memphis and Louisville. For us, it’s not just about cleaning carpets; it’s about building lasting relationships through hard work, honest pricing, and the kind of care you only get from a local family.

Windells Carpet Care provides professional cleaning services throughout Southern Indiana and the Louisville, KY area. We regularly serve residential and commercial clients in Corydon, New Albany, Jeffersonville, Floyds Knobs, Georgetown, and Lanesville. If you are looking for a trusted carpet cleaner in Harrison, Floyd, or Clark County, our team is ready to help.

We do not do weekend appointments for residential work.

Yes! We specialize in pet stain and odor removal in Louisville and Southern Indiana. Our cleaning process uses a professional-grade Sapphire Scientific machine that reaches temperatures of 160°F to sanitize and deodorize fibers. Unlike DIY cleaners that mask smells, our process extracts the source of the odor, making it a favorite service for pet owners in the Kentuckiana area. See our before-and-afters here!

We don’t just mask smells with perfumes. Our specialized pet urine removal treatment in Southern Indiana breaks down the alkaline salt crystals found in dried urine. Using our high-heat extraction, we pull these contaminants out of the carpet and padding to eliminate the odor at its source.

Yes! Clogged dryer vents are a leading cause of home fires. If your clothes are taking longer than one cycle to dry, it’s a sign of lint buildup. Our dryer vent cleaning service in Clark and Floyd County ensures your vent is clear, reducing fire risk and lowering your energy bills.

Absolutely. At Windells, we prioritize your family’s health. We use a detergent-based, chemical-free cleaning solution that is non-toxic and safe for both kids and pets. Our “Deep Clean, Fast Dry” method ensures your home is back to normal quickly without leaving behind harsh chemical residues common with other Louisville carpet cleaning companies.

Absolutely. Our hypoallergenic carpet cleaning removes common triggers like dust mites, pollen, and pet dander from your home’s fibers. Because we don’t use harsh perfumes or volatile organic compounds (VOCs), our process is ideal for sensitive individuals in the Kentuckiana area.

Since our solutions are non-toxic, there is no “wait period” for safety. However, we recommend waiting until the carpet is dry (usually 4–6 hours) to prevent re-soiling. Our fast-dry technology means your Southern Indiana home is back in commission much faster than with traditional “soak and scrub” methods.

Many companies use soaps and shampoos that leave a sticky residue, which actually attracts more dirt over time. Windells uses a detergent-based, non-toxic solution that is entirely safe for your family. We focus on high-temperature steam and powerful suction to clean, leaving your carpets residue-free and soft to the touch.

It is a good idea to vacuum once or twice before your appointment date. It is also great practice to have your rooms picked up and any smaller furniture pieces that you would like cleaned under removed from the rooms being cleaned and pets put away. An open parking space in the driveway closest to the house and a clear walkway to the closet door is also preferred.

Most homes take 1.5 to 2.5 hours to clean from start to finish, depending on the size and scope of work. Standard drying time is 2-4 hours afterwards.

Because we use high-powered Sapphire Scientific equipment, we are able to remove 90-97% of the moisture used during the process. This allows for significantly faster drying times than many of our competitors. Most carpets in Louisville homes are dry and ready to use within a few hours of our visit.

Yes! As long as your shoes/feet are clean, it will not hurt you, your pets, or the carpet to walk on it while it is still damp. However, we recommend that you stay off the carpet as much as possible until it’s dry. We also recommend waiting as long as possible (24 hours is preferred) to put any furniture or other items back in the rooms.

We bring our own water with us and take the waste water with us when we leave. All we need from you is electricity for lights and fans!

Our pricing is based on the number and size of your rooms, rather than an hourly rate. We offer free estimates and provide transparent pricing with no hidden service charges. We also offer senior citizen discounts, seasonal specials, and whole-house discounts for our Southern Indiana neighbors. Contact us today for a quote tailored to your specific needs.

We charge by the square foot with a flat fee for stairs and various upholstery pieces. It is a great idea to have a general idea of your room sizes or the overall size of your house when calling for an estimate.

We do not do in-home estimates; we do over the phone estimates based on your guesstimates. We will ask a few questions over the phone and formulate an estimate based on that information. At time of service, the first thing we will do is come in, look at you job, measure and tell you the final price before we start.

We accept cash, check, or credit card. There is a 3% convenience fee for card processing.